Job Description

Job Opportunity

This is a remote position. Our client is looking for a highly organized and communicative Customer Service and Administrative Assistant to join their team on a full-time, fully remote basis. Our client is a prominent player in the landscaping industry, recognized for their significant growth and commitment to quality service in recent years.

Section: Job Description Responsibilities:

• Act as the primary point of contact, receiving and processing service requests from both new and existing clients through various channels.
• Efficiently schedule and coordinate landscaping and mowing services, strategically assigning field teams according to geographic location and availability.
• Meticulously manage and update the master service calendar to prevent scheduling conflicts and ensure timely job completion.
• Proactively communicate with clients and field personnel, sending service confirmations and reminders.
• Monitor the status of all active jobs, tracking completions and promptly addressing any delays or necessary rescheduling.

Requirements:

• Proven experience in a customer support, scheduling, or administrative role.
• Exceptional verbal and written communication abilities, with a professional and courteous demeanor.
• Demonstrated capability in calendar management and task coordination.
• Must be highly organized, detail-oriented, and skilled at prioritizing multiple tasks simultaneously.

Qualifications:

• Practical familiarity with standard scheduling or CRM platforms (e.g., Google Calendar, Microsoft Excel, or similar software).
• Previous experience within a service-oriented business, such as landscaping, home services, or a similar field, is a strong advantage.

Benefits:

• Full-time 100% remote position.
• They offer a competitive compensation package and the opportunity to be an integral part of a dynamic and growing team.

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