Job Description

ServiceNow Project Manager

Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen government missions worldwide.

Credence has been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies for 13 of the past 14 years. We offer a collaborative environment where employees can grow professionally while supporting important federal missions.

Credence has an immediate need for an experienced ServiceNow Project Manager to support the Defense Logistics Agency's (DLA) Defense Automatic Addressing System Digital Business Transformation (DAAS D-BX) Modernization Program.

The ServiceNow Project Manager will lead the planning, coordination, execution, and delivery of ServiceNow modernization activities supporting the DAAS Portal workstream. This includes managing the development and implementation of ServiceNow-based solutions, integrations, production releases, testing, user acceptance, Section 508 compliance, organizational change management, and transition activities.

The successful candidate will work closely with DLA stakeholders, product owners, technical teams, security personnel, platform administrators, and contractor leadership to ensure work is delivered in accordance with contractual requirements, Agile practices, DLA policies, and approved schedules.

Responsibilities:

• Manage ServiceNow projects throughout the full software development lifecycle, from requirements gathering and planning through deployment, transition, and operational support.
• Lead the planning and execution of DAAS Portal modernization activities and related ServiceNow capabilities.
• Develop and maintain project schedules, milestones, work breakdown structures, dependencies, risks, issues, action items, and deliverable trackers.
• Coordinate activities across developers, business analysts, testers, architects, security personnel, Section 508 specialists, and government stakeholders.
• Facilitate Agile ceremonies, including sprint planning, daily standups, backlog refinement, sprint reviews, retrospectives, and release-planning sessions.
• Work with product owners and stakeholders to develop, prioritize, and maintain requirements, epics, features, user stories, acceptance criteria, and the product backlog.
• Monitor sprint progress, team capacity, release readiness, and overall project performance.
• Manage ServiceNow development, testing, code migration, application verification, and production deployment activities.
• Coordinate functional testing, integration testing, security testing, Section 508 testing, and User Acceptance Testing (UAT).
• Ensure defects, vulnerabilities, compliance findings, and testing results are documented, assigned, tracked, and resolved.
• Coordinate ServiceNow change requests and support required governance, technical review, and production approval processes.
• Work with the ServiceNow Core Platform team to ensure solutions comply with platform standards, development practices, security controls, and release-management procedures.
• Coordinate application interfaces and integration requirements with internal and external systems.
• Identify and manage technical, operational, security, schedule, resource, and dependency risks.
• Develop mitigation and contingency plans and promptly elevate risks, blockers, and decisions requiring leadership or government action.
• Prepare weekly status reports, executive briefings, management presentations, meeting minutes, action-item reports, and other project-management documentation.
• Track contractual deliverables and ensure submissions are accurate, complete, timely, and aligned with Performance Work Statement requirements.
• Support organizational change management, stakeholder engagement, communications, training, user onboarding, and adoption activities.
• Maintain accurate project documentation and ensure decisions, approvals, requirements, and changes are traceable.
• Serve as the primary coordination point between the ServiceNow delivery team, Credence program leadership, and DLA stakeholders.
• Perform additional project-management duties in support of the DAAS D-BX Modernization Program.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, Project Management, or a related field.
• Five or more years of experience managing information technology or software-development projects.
• Three or more years of experience supporting or managing ServiceNow implementations, application development, platform modernization, or enhancement projects.
• Demonstrated experience managing projects using Agile, Scrum, or hybrid Agile delivery methods.
• Experience with software-development lifecycle activities, including requirements, design, development, testing, deployment, and sustainment.
• Experience managing project schedules, risks, issues, dependencies, action items, resources, budgets, and deliverables.
• Experience coordinating UAT, production releases, change requests, and release-readiness activities.
• Ability to translate technical information into clear updates for program leadership, business stakeholders, and government customers.
• Strong written and verbal communication, facilitation, organization, and stakeholder-management skills.
• Proficiency with Microsoft Office, including Word, Excel, PowerPoint, Teams, and Project or an equivalent scheduling tool.
• Project Management Professional (PMP) certification.
• Certified ScrumMaster (CSM), Professional Scrum Master (PSM), SAFe, or similar Agile certification.
• ServiceNow Certified System Administrator (CSA) or other ServiceNow certification.
• Experience supporting DLA, the Department of Defense, or another federal government agency.
• Experience managing ServiceNow applications within a federal or DoD environment.
• Understanding of ServiceNow platform governance, development standards, update sets, application scopes, workflows, integrations, and production-release processes.
• Experience supporting federal cybersecurity, Risk Management Framework, Authority to Operate, and change-control processes.
• Experience coordinating Section 508 accessibility testing and remediation.
• Experience with organizational change management, training, communications, and user-adoption planning.
• Familiarity with Jira, Azure DevOps, ServiceNow Agile Development, or similar backlog and work-management tools.
• Must be a U.S. citizen.
• Active CAC or able to obtain a CAC Card
• Active security clearance.

Salary Range: $180,000 - $210,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, certifications, skills, and overall qualifications.

Benefits:

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Free Food & Snacks
• Wellness Resources

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